DATA PRIVACY STATEMENT

CARMONA WATER DISTRICT is committed to protecting the privacy of your personal data and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Data Privacy Statement outlines how we collect, use, and protect your personal data when you interact with our services, including our website and applications, or when you provide us with your personal information.

What Personal Data We Collect:

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, physical address.
  • Demographic Information: Age, gender, location (for services that require it).
  • Technical Information: IP address, device information, browser type, and other technical data related to your use of our website and applications.
  • Financial Information: Payment details, credit card information (when applicable).
  • Other Information: Information you voluntarily provide to us, such as in customer surveys or feedback forms.

How We Use Your Personal Data:

We use your personal data for the following purposes:

  • Providing and Improving Our Services:

    • To operate our website, applications, and other services, and to improve their functionality and user experience.

  • Responding to Your Inquiries:

    • To answer your questions, address your concerns, and provide customer support.

  • Personalization:

    • To personalize your experience on our website and applications, such as suggesting relevant products or services.

  • Marketing and Advertising:

    • To send you promotional materials, newsletters, and other marketing communications, with your consent where required.

  • Legal Compliance:

    • To comply with legal obligations and regulations, including the Data Privacy Act of 2012.

  • Business Operations:

    • To manage our business operations, including accounting, auditing, and internal administration.

How We Protect Your Personal Data:

We implement reasonable and appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

  • Data Encryption:

    • We use encryption technology to protect your personal data during transmission and storage.

  • Access Controls:

    • We restrict access to your personal data to authorized personnel only.

  • Data Retention:

    • We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  • Data Subject Rights:

    • You have the right to access, rectify, and erase your personal data, as well as the right to object to the processing of your personal data.

Data Sharing:

We may share your personal data with third parties under the following circumstances:

  • Third-Party Service Providers, if applicable:

    • We may share your personal data with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and analytics providers.

  • Legal Requirements:

    • We may disclose your personal data to law enforcement agencies or other government authorities when required by law or court order.

  • Business Transfers:

    • In the event of a merger, acquisition, or sale of our business, we may share your personal data with the acquiring entity.

Your Rights:

Under the Data Privacy Act of 2012, you have the following rights:

  • Right to be Informed:

    • You have the right to be informed about the processing of your personal data.

  • Right to Access:

    • You have the right to access your personal data and know how it is being processed.

  • Right to Rectification:

    • You have the right to correct or update your personal data if it is inaccurate or incomplete.

  • Right to Erasure:

    • You have the right to request the deletion of your personal data, subject to certain exceptions.

Contact Us

You have the right to ask for a copy of any personal information we hold about you, as well as ask for correction. For data privacy concerns and/or feedback regarding this privacy notice, please fill out the Data Access, Alteration, and/or Complaint Form and file with the Data Protection Officer three (3) printed copies of the form enclosed in a sealed and labeled envelope (whether Access, Alteration, and/or Complaint). Kindly address it to:

Data Protection Officer
Carmona Water District
Blk 8 Lot 8 Joy St.,Cityland Subdivision, Brgy. Mabuhay, City of Carmona, Cavite
CWD at (046) 430-0832 loc. 110 or via email at dataprotection@carmonawd.gov.ph

Or you may send in portable document format (PDF) a copy of the form to dataprotection@carmonawd.gov.ph

Rest assured that CWD implements strict security controls to protect personal information.